Job Summary:

The Consumer Rights Protection Officer plays a crucial role in ensuring the bank’s compliance with consumer protection laws and regulations. They are responsible for advocating on behalf of customers, addressing consumer complaints, and ensuring that the bank’s products, services, and practices are in line with consumer rights and regulations.

Responsibilities:

1)      Monitor Compliance: Stay updated with relevant consumer protection laws, regulations, and guidelines to ensure the bank’s practices are compliant.

2)      Customer Advocacy: Serve as the main point of contact for branch staff and CPR Committee with complaints, concerns, or inquiries regarding consumer rights and protection.

3)      Complaint Resolution: Ensure branches understand how to Investigate and resolve consumer complaints efficiently and fairly, ensuring timely and appropriate responses.

4)      Policy Development: Collaborate with relevant teams to develop and update internal policies, procedures, and practices that align with consumer protection regulations.

5)      Training and Education: Ensure proper training is provided to bank employees to to comply with consumer protection regulations and understand the importance of compliance.

6)      Product and Service Review: Review new and existing bank products and services to identify potential consumer protection issues and suggest improvements.

7)      Reporting: Prepare and submit regular reports on consumer rights protection activities, complaints, resolutions, and trends to senior management and regulatory authorities.

8)      Collaboration: Work closely with legal, compliance, and customer service teams to address consumer protection concerns effectively.

             9)Outreach and Education: Organize workshops, seminars, or informational campaigns to educate customers about their rights and protection options.

Qualifications:

                1.      Bachelor’s degree in law, business, finance, or a related field.

2.      Clear understanding of consumer protection laws and regulations applicable to the banking industry.

3.      Strong analytical skills to assess potential consumer protection risks.

4.      Excellent communication and interpersonal skills for interacting with customers, colleagues, and regulatory authorities.

5.      Problem-solving skills to address consumer complaints and find suitable resolutions.

6.      Attention to detail and a commitment to ensuring compliance with regulations.

7.      Ability to work independently and as part of a team, collaborating with various departments.