CUSTOMER SERVICE EXCECUTIVE
- Customer Support
- Dubai
- 06/14/2023
- Wage Agreement
- Full Time
- Urgent
Job expired!
- Promote the organizational goal of "Customer Focused".
- To Greet customer with smile, inquire customer want/need and understand their requirement.
- issues and problems faced during the customer service to be handled tactfully.
- to maintain appropriate register and log sheet to record all customer complaints.
- all customer complaints dealt with fairly and promptly.
- Any issues which are unsolved, escalate to Branch Manager/ Assigned Officer.
- Submit periodical reports to the Senior Management.
- Coordinate with AML Department for any transaction query related to AML
- Cross sell products/services to customers and provide prompt service to the customers
- Handle cash transactions with customers
- Take feedback from customers on the products/service
- Ensure that cash is accurately counted while receiving it from the customers and at the end of each shift reconcile cash with receipts
- Count money in cash drawers at the start and end of the shifts to ensure that the amounts are correct and that adequate changes are made.
- Bring out cash required for daily transactions from the vault and make entry in the vault register
- One of the primary responsibilities as a cashier is the correct, organized handling of cash
- Welcome customers and assist them to complete the required transactions including currency exchange related to cash handling,
- should properly file all the vouchers collected from the customers
- Strictly adhere to the rules and practices of the organizations by ensuring the entries are made in wherever necessary
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