Support and provide superior service via phones, e-mails, chat and faxes as a receiver and caller 

 Use questioning and listening skills that support effective telephone communication.

  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

   Understand the impact of attitude in handling calls professionally

    Effectively deal with job stress, angry callers, and upset customers

        Very well self-organizer •          Use the most appropriate way to communicate with different behavior types on the telephone.

   Apply the elements of building positive rapport with different types of customers over the phone.