As a first point of personal contact with the present / potential customers (internal / external). Deliver courteous and informed treatment of customers and process their service requirements to ensure satisfaction with the bank.

Key Accountabilities

·    Ensures correct application of fees and charges.

·    Provides seamless transaction processing & solutions for customer satisfaction.

·    Maintains high standards of customer service while dealing with customers.

·    Prevents customer remorse or complaints resulting in attrition of customer base.

·    Promote, cross-sell & Generate leads from customers via interaction and information.

·    Projects a professional image delivering courteous and informed treatment of customers. 

·    Ensures zero/minimal losses on account of teller shortages & transactions.

·    Adheres to the banks AML / KYC policy. Escalates and reports suspicious transactions.

·    Executes end to end (E2E) processes related to customer/account onboarding, MIFT & service instructions.

·    Executes E2E processes related to cash handling, transfers and MC issuances.

·    Manages end of day handover, inventory and recon activities in a timely manner.

·    Operates in a manner which protects the banks / franchise interests at all times.