DESCRIPTION:

Client Management

Manages the relationship with assigned portfolio of Cigna Insurance Middle East and Africa (CIME) clients. Ensuring performance of each assigned policy to agreed service levels, customer/client satisfaction and driving continuous improvement. Reporting, developing, and delivering strategic plans for corporate clients and providing proactive advice to clients/brokers with aim of renewing to achieve business retention and profitability targets.

RESPONSIBILITIES

Client Management

• Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna.
• Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support.
• Liaise with underwriters and other functions to construct attractive proposals for renewal terms and other product proposals that maintain or improve Cigna’s profitability.
• Actively seek out new cross-sales opportunities and other opportunities to grow the business through our existing client base.
• Present proposals on existing business and in support of new business to clients and intermediaries to maintain and expand existing relationships.
• Liaise with Legal Services/Marketing to produce high quality client literature.
• Take ownership of Personal Development to improve knowledge, experience, and skills of self.
• Feedback on client and market information to other teams in the business.
• Support development of Cigna’s product proposition
• Re-install schemes at renewal in a thorough professional manner to create a sound basis from which the scheme will be administered.
• Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally.
• Other responsibilities include, but are not limited to, adhering to the terms in the contract, invoicing, ensuring the quality of deliverables, securing references and testimonials, accurately manage forecast, balance partner needs vs. business requirements and profitability, utilize products to add value to Cigna’s overall offering, adhere to internal policies and provide timely and relevant information to management.